What is the “satisfied or refunded” Guarantee? How do I withdraw?

Have you changed your mind ? The items you received or offered do not bring you complete satisfaction? Do you wish to withdraw from one or more product(s) in your order?

You have 14 days from the day you receive your products to return items that do not suit you.

Contact customer service by telephone on +33 1 42 04 72 78

  • Products sold and shipped must be returned to our warehouse
    • Either by dropping them off at your relay point, with the corresponding label
    • Either by dropping them off at your post office, with the corresponding label
    • When returning, we recommend that you overpack the original packaging of your products.

    • If you choose your carrier , we advise you to insure your shipment up to the value of the goods it contains.

    • The Customer has 7 calendar days to return the part once the request has been approved by VENTCOUVERT.